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This policy is a general website framework. A specific course, event, service, Emporium item, organizational engagement or other paid offer may publish additional cancellation/refund terms before commitment. Applicable law and a specific accepted contract take priority where they provide different rights.
Refund eligibility depends on the published course terms, access/delivery state, cancellation timing, Program Support/institutional-funding status, any consumed service and applicable consumer requirements. Deferral or transfer may be offered where it better preserves the learner’s pathway and is permitted by the programme rules.
An event cancellation, postponement or attendee withdrawal is assessed against the published event terms, committed third-party costs and applicable consumer rights. A postponed event may offer transfer, credit or refund where the applicable terms and law require or permit it.
Product returns, cancellations and refunds depend on the seller/commercial model, product condition, fulfilment stage, defect/misdescription issues, hygiene/perishability or customised-item restrictions, warranty terms and applicable consumer law. The responsible seller and transaction record must remain identifiable.
For professional, organizational or custom engagements, refund or cancellation rights follow the signed proposal/contract, work already performed, committed costs and applicable law. An advance is not automatically refundable or non-refundable unless the governing terms lawfully state the position.
A Harambee Program Support contribution is voluntary support, not a purchase. It is not governed like an ordinary product return. Duplicate, unauthorised, fraudulent or payment-error cases may be reviewed for reversal, and other refund requests are assessed against payment evidence, campaign restrictions, use/disbursement status and applicable law.
Ubunifu relies on provider and bank/reconciliation evidence rather than screenshots alone. A pending or failed callback is not treated as settled money. Duplicate or disputed transactions are investigated against provider reference, payer, amount, currency, time and settlement evidence before a financial adjustment is posted.
Use the Contact page with the payment/order/reference number, date, amount, currency, payer/customer identity and reason. Do not send card PINs, OTPs or full card numbers. The request receives a tracked reference.
Where a refund is approved, it should normally be returned through an authorised traceable method consistent with the original payment route and finance controls. Processing time can depend on the payment provider or bank after Ubunifu authorises the refund.
Nothing in this policy is intended to remove a right that cannot lawfully be excluded under applicable consumer or other law.
These links are provided for current authoritative context. Where a policy conflicts with applicable law, the law and a formally approved instrument govern.
Move directly between the policies that govern your relationship with Ubunifu.
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Explore →PolicyHow refunds differ across courses, services, Emporium and support.
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